The property is divided into adults-only and family-friendly sections, meaning that some rooms and restaurants, and a pool, are free of kids. The kids were happy. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. If you have young kids, bring a stroller. Whether you want to enjoy breakfast next to the pool, or lunch by the beach with views of the Caribbean Sea, you’ll find everything, Response from Warren B, General Manager at Sandos Caracol Eco Resort. Warren B Web Relations Manager Sandos Caracol Eco Resort, I spent a week here a few years ago and enjoyed a great time with the many available activities, good food, service etc. Mexico is not the U.S., especially in the earlier hours. A percentage of the rooms have been redone to be more energy efficient. Hey Lauren, yes there is plenty soft sand to enjoy. Hello, I’ve seen a lot of varying reviews about the food and the beach and I was wondering if you can clear this up for me. Book Sandos Caracol Eco Resort, Riviera Maya on Tripadvisor: See 20,811 traveller reviews, 21,825 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #42 of 270 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. The towels were replaced, even though I asked for them not to be. There was always chairs available. They thought with the various activities included on the resort plus the safe food options (there are some VERY picky eaters in my family) that this would be a good choice. Check-In was a little slow, but as we checked in after 3pm, went smoothly. Always at your service! A Solo Females Guide To Travel in Cancun & The Riviera Maya 2021, Xel-Ha VS Xcaret: What’s the Difference? This is so frustrating! Walk around the Sandos, explore the grounds. GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. It was incredible. While your comments are not typical of the vast majority of our guests experiences, we assure you that we will be forwarding your review to our Resort Management for their perusal. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Well, we played ping pong and pool, played beach sports together, tennis, went for a bike ride, snorkeled, and even headed out to sea on a kayak……. Any help would be greatly appreciated and would possibly prompt me to come back? We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. There is very little info and help for first timers around here!!! It seems you know the layout of the resort quite well. Also which restaurant was the best and hardest to get a voucher for, going to try and request via email before we arrive, heard it could be done. Sarah, Hi Sarah! Within the villa, there are a few different room categories ranging from Junior Suites (which accept families of 5) to deluxe rooms and standard rooms. Feel free to contact our Travel Specialists today. Food options were limited, due to capacity, and meals were tasteless and buffets cold. Thank you for our time! There is a serious lack of education when it comes to sustainability here. Where do I begin!?!? And how is the sand on the beach itself? They are villas with 3 floors and 12 rooms each. Room rates include meals and beverages at onsite restaurants and bars. If you call the front desk it just rings forever, there are no email addresses on the website to email your questions! Buildings 58 – 68 will have varying jungle views. I hope that helps. Hello! They have options for compostable waste, areas for recycling, and provide reusable glasses rather than the disposable ones. Priceline™ Guest Score [7.8 Good] 【 Sandos Caracol Eco-Resort & Spa - All Inclusive Reviews 】 Read reviews by verified guests of Sandos Caracol Eco-Resort & Spa - All Inclusive in Quintana Roo. Clean and staff wore masks as well as all guests when in restaurant and buffet. Rest assured that we will let Richi, Kevin, Ruben & Annayrui know of the praises you sent their way! We like clean and updated rooms! All day, the Kids Club caters to children of 2 to 12 years, while the entertainment staff plans different adventures for teens. It might be easier to wait there for 5 minutes until they arrive . GreenLeaders Silver level Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. And the result was more than we ever expected!!!!! She totally understood our necessity and limited budget. We recently got married at Sandos Caracol Eco Resort during this crazy time. The family section buildings are spread throughout the grounds. The Sandos Caracol Eco Resort is 2 mi from the Church of Guadalupe and a 45-minute drive from Cancún Airport. You can explore a different area every day and still find something new. For those looking for a family friendly resort in Playa del Carmen, Sandos Caracol Eco Resort has many excellent room options. Sandos Caracol Eco Resort: Sandos Caracol Eco Resort - See 20,769 traveller reviews, 21,198 candid photos, and great deals for Sandos Caracol Eco Resort at Tripadvisor. Enjoy your vacation! As a family, you can take the resort’s Eco or Snorkeling tours to see animals in their natural habitat. If you book the select club, you have access to the rest of the resort AND an exclusive beach club with waiter service and a few other perks. Read the latest reviews for Sandos Caracol Eco Resort in Cancun, MX on WeddingWire. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. ? Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Board games, sports, it really doesn’t matter. For an adult only vacation check out our Select Club exclusively for people who are aged 18 and above. And the best part, all of it is included. She accommodated us very efficiently and was extremely friendly. what would be the best mode of transport for a family of 4? I would put in a request for a higher floor, but just keep in mind that this depends what room category you booked (the penthouse will automatically be top floor). Sandos Caracol Beach Resort Review The Sandos Caracol Beach Resort is an all-inclusive deluxe 5-star hotel located in the heart of the the Riviera Maya. Hi, thank you for your kind words! You must book this category to gain access. For the most part, the staff was friendly and available but it was spotty at times in the buffet and the front desk seemed to always be short staffed and busy regardless of the time of day. Entertainment at night was also great. I am also a nature lover and when it comes down to it, any other animal around, too. We saw sereques throughout the site (aka agouti’s they are harmless, like jacked up guinea pigs), many coatis are similar to raccoons so watch out they will steal your food if given the chance. Thanks. I’ll get into the different areas in a moment, but my main point is this: GET ready to walk. Thanks! There's a water park, Thank You Ankiseth for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. Concierge service arranged dinner, Hi LVworldTraveler, Thank You for having taken the time to share with us your comments and opinions of your stay with us at Sandos Caracol Eco Resort. I'll start with the pros. One of the best parts is that I get to stay in the hotels that PlayaDelCarmen.com offers. Hey Dana, it’s a great hotel. This area is the furthest from the beach. It’s around 15 minutes in a taxi from the hotel. Warren B Web Relations Manager Sandos Caracol Eco Resort, Tripadvisor Plus Subscription Terms & Conditions, Iberostar Hotels & Resorts in Playa del Carmen, Barcelo Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Hotels with Complimentary Breakfast in Playa del Carmen, Hotels With Entertainment in Playa del Carmen, Hotels near Vassa Spa at Azul Beach Reosrt The Fives, Hotels near Wayak Spa at Viceroy Riviera Maya, Hotels near Tequileria El Rincon Ranchero. The entertainment staff was so friendly and fun! Hello, I am currently staying here at the resort in playa del Carmen, can someone help me make reservations at the Japanese restaurant and how do I get in the Brazilian steak house with kids? This area has mangroves, which grow in water. One of our awesome Travel Specialists will contact you shortly with more information on both , Wow! Ratings: Staff [6.4] - Cleanliness [7.3] - Location [6.7] However, the Sandos Caracol is going through a massive refurb so it is likely you will receive a modern and refurbed room. Hi Lena, Thank you! Warren B Web Relations Manager Sandos Caracol Eco Resort. Any word on how recent you can vouge for this would be appreciated. Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. The Sandos Caracol has almost 1,000 rooms. We even saw monkeys! Our poolside waitress was also awesome, Annayuri. It looks wonderful with lots of activities though more I have learned from.other trips can mean more to maintain. Our Honest Review (2021), It’s National Tequila Day! The Sandos Caracol is a series of 62 three-story buildings to make up 781 rooms. Take your pick from fully furnished spacious villas, to family friendly room options including standard rooms and chic penthouse suites with an ocean view. Sandos Caracol Eco Resort 3.96 based on 463 reviews #30 of 120 hotels The Monarc.ca popularity scale (#1/15) classifies all the hotels of a single destination according to the number of grades received on 5 and the total number of reviews. It seems to bring us together in a way that many other activities cannot. caracol beach, sandos caracol eco hotel, sandos caracol beach resort spa, sandos select club, sandos caracol mexico, hotel sandos caracol eco, caracol village hotel playa del carmen, sandos caracol beach & spa mayan riviera, sandos caracol resort, sandos caracol riviera maya, sandos caracol playa del carmen, Carretera Puerto Juarez-Chetumal Km. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Now I have one word for to describe the wedding and wedding staff and that is PHENOMENAL! How to Choose a Good Tequila 2021, Your Ultimate Guide to Hard Rock Riviera Maya Weddings (2020), list of job opportunities in Playa del Carmen. I am glad you enjoyed the blog. Check your inbox Have an awesome weekend! Welcome to Sandos Caracol Eco Resort, your “home away from home” in the Riviera Maya. In the midst of a lush area at the edge of an exotic jungle, it is surrounded by cenotes, mangroves, and a natural lagoon. Mosquitos were not a huge problem when we were there, but if you can’t handle any at all (or tend to react badly to bites) you may want to consider this. Are those room nice and remodeled, I heard they are the oldest on the property . They have been modernized as eco-rooms using solar panels. We live in an area where recycling is still not the norm, and where Styrofoam and plastic are rampant. The sea is turquoise, the water is clear, but expect a few rocks here and there. :-) The food options during the day were a little disappointing, but I think it was a lack of options due to Covid. Required fields are marked *, PlayaDelCarmen.com 2020 | All Right Reserved. There are more places to choose from in the Playa del Carmen area. Thanks. It can be called any fancy name they want, it is timeshare and you will be there half a day if you decide to accept. All in all, they are easily one of the most eco-friendly hotels in Playa del Carmen. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,676 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #40 of 265 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. We look forward to welcoming you back at your earliest convenience. From my visit, I really enjoyed the place and found it to be as an enjoyable experience as ever. Hi Sarah, nice blog… I just booked a double room at Sandos Caracol in the adults only select club area, would you know of a room number that I can request, off the ground floor and with nice views, PS we love the animals too. We really appreciate hearing about our Guests experiences and we will be forwarding them to our Management for their review. It is actually quite informative, and if you want to make the most of your time there, it’s a great intro to what’s available. Thanks for the immediate response! Our family love it and our friends and family that couldn’t be there but also could enjoy trough social midia and we’re amazed as well, Hi Fabricio, Thanks for having taken the time to share your comments and opinions of your Destination Wedding stay with us at Sandos Caracol Eco Resort. We were at Sandos Caracol eco resort a few years back and they had this great little waterslide area with a dozen or so slides for the kids. The Select Club is an exclusive adults-only area. There are a few unique activities here you can do, like see the wildlife that lives in the resort itself through its various nature paths and areas, or swim in a cenote. • Eco Family Suite (2 Adults + 3 Children) • Stayed 7 nights • Submitted from a mobile device The one thing was the beach, it was very rocky. The result is dense vegetation that is extremely lush and tropical. Bring water shoes. Rest assured that we will let Frederico know of the praises you sent his way! They have left the vegetation and wildlife in the area unharmed. If you need to speak to one of our travel advisors please email us at customercare@playadelcarmen.com ASAP. If you like compact resorts, Sandos Caracol is NOT for you. The service was touch and go. Hey Theresa, I will have one of our expert wedding specialists reach out to you asap to discuss the different menu options at the different hotels. Thanks for this post, it confirmed everything we were wondering about this resort. Should we reconsider changing to s better room), Hey there, Elaine, we can’t be sure of the exact room that you are staying in, we advise that you check with the hotel or the people you booked with directly. Reservations were easy. I hope that helps. Sandos has a cenote on site. Not really my cup of tea, but I was impressed that the other wildlife was left to be. The hotel was great. Not only are the rooms and area for 18+, but you’ll also have special access to an adults-only pool and one restaurant in this area. Your email address will not be published. Some open only certain nights. They do invite all guests on their “vacation club” tour, but in a tricky way. We look forward to welcoming you back at your earliest convenience. Thanks Richi, Kevin and Ruben! Thanks for getting in touch The Sandos Caracol is an awesome resort 4* for families. Always at your service! Our group (10) used 4 rooms. The Sandos Caracol works with Coco’s Animal Welfare to offer cat cafés (where the strays have access to food, water, shelter, and veterinary care), and they let the naturally occurring wildlife be where they are supposed to. Prices are the average nightly price provided by our partners and may not include all taxes and fees. That way, I get to know first-hand what the experience is like. Nature being what it is and erosion is inevitable, there are areas when entering the water. Check them out below. I was happy. Always at your Service! :’). It is separated into different sections for different preferences and budgets. It is an amazing option for a destination wedding, with different room categories for your different guests and offers really original options for the ceremony, such as by the cenote. Water shoes are a must. The Sandos Eco Hotel concept is that they have only developed 30% of the land. Always at your Service! They’re big and beautiful! in Riviera Maya Rated 4 stars There are animals everywhere! One of my favorite things to do with my son is play games. Browse Venue prices, photos and 174 reviews, with a rating of 4.8 out of 5. We assure you that we will be forwarding your review to our Resort Management for their perusal. The cleaning products used are toxic and they were even used on the waterslides as the children were around. The sinkholes come in many shapes and sizes, and most tourists do pay for at least one visit to a cenote. Before considering this hotel for your next vacation I’ve listed out 5 things you should know before booking. Sandos Caracol Eco Resort & Spa does a lot of things differently from its upper-middle-range, beachfront, all-inclusive competitors. It had a variety of food that was pretty decent. thanks again for your informative post, Thank you for getting in touch! Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,769 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #66 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. That was enough. One of the natural occurrences is mosquitos. This means that the existing vegetation has been left to grow as nature intended. more. Upon arrival we were approached to make our reservations for dinner. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,765 traveller reviews, 21,890 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. There is also an adult's only section which includes adult’s only facilities and exclusive areas. Book Sandos Caracol Eco Resort, Mexico on Tripadvisor: See 20,771 traveller reviews, 21,891 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #67 of 282 hotels in Mexico and rated 4.5 of 5 at Tripadvisor. It is easy on your pocketbook, offers a LOT of bang for your buck, and is a fabulous family-friendly resort with a ton of activities for kids. The resort is located on a wide stretch of white sand beach. Please see our partners for more details. I was also wondering how recent you’re trip was because one review said it’s under new management and not as good as it used to be. What the representative also does is slip in all the key questions during this intro to see if you ‘qualify’ for a timeshare presentation (marital status, do you have a credit card, occupation, etc.). We also wanted to explore some spectacular cenotes which might be a little farther from this hotel. We would love a ground floor room with a garden setting where we could sit out at night (with mosquito repellant of course) but not too far from amenities (food or water park or beach) Any ideas? It’s got a great jungle atmosphere with a real cenote you can swim in and plenty of wild life around.The hotel and rooms are not modern but you can’t beat the wildlife atmosphere of the place and the awesome selection of entertainment in the hotel for the family. The summary of this review is that, with so many other all-inclusive options up and down the Riveria Maya, you are much better off staying practically anywhere else. The water was amazing! Is the rockiness of the beach constant or is there some soft sand? Specialties: Immerse yourself in nature and ancient Maya history at our truly unique all inclusive resort in Playa del Carmen, Mexico. I’ve done many hotel reviews and Sandos Caracol has my vote. Pretty tough job, right? Once you are past that height, you move on to the even bigger ones which had as many adults as kids. These rooms are closest to the beach. We did not use the a la carte restaurants so much (we really like buffets!). Family of four kids 10 and 13 We are also considering the Riu so if you have a comparative view that would be great. The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. We had such a fun trip! The giant water park, world-class entertainment, and the beautiful beach location Sandos Caracol Eco Resort is one of the best all-inclusive resorts in Riviera Maya for both families and adults. Nothing gives you a wow moment like seeing a wild monkey up close. Book Sandos Caracol Eco Resort, Playa del Carmen on Tripadvisor: See 20,708 traveler reviews, 21,760 candid photos, and great deals for Sandos Caracol Eco Resort, ranked #41 of 270 hotels in Playa del Carmen and rated 4.5 of 5 at Tripadvisor. Your guest services representative will sit you down and go over the map of the resort and its services. 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