Guests and operations were not affected.The safety of our guests is always our top priority. It is our hope to have the opportunity to serve you in a renewed occasion to provide you the attentive and warm service that characterizes our brand. We have received absolutely zero information from anyone at the resort about the incident. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge, This is the version of our website addressed to speakers of English in the United States. Save. I stayed in an upgraded Preferred Club Jr. Suite Ocean View, room #7408. Was a miserable experience and def did not feel like a vacation. ZOETRY, SECRETS, BREATHLESS, DREAMS. It's based on a self-evaluation by the property. I am disappointed in the service, no consistent cleaning, restocking, it seems like the resort is understaffed. View Map of Resort. 0 Like! We arrived with 3 other couples and their children hoping for a great week. The hotel just seemed to sweep it under the rug. Bei Tripadvisor auf Platz 10 von 14 Hotels in Playa Mujeres mit 4,5/5 von Reisenden bewertet. We selected this place because of the waterslides, fun activities for multi-generational families and the newness of the hotel. Report inappropriate content . The main gate is always supervised by a security agent and resort access is actively monitored.4. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so much pride in ensuring that all of our guests only receive the very best in service.We look forward to having the pleasure of having you back home in the near future.Sincerely,Joshua CamposSocial Media Coordinator & eConciergeDreams Playa Mujeres Golf & Spa Resort. Dreams Playa Mujeres Golf & Spa Resort: SHOOTING AT BEACH - See 3,444 traveller reviews, 3,957 candid photos, and great deals for Dreams Playa Mujeres Golf & Spa Resort at Tripadvisor. If I had one complaint, it would be the lack of nightlife. Dreams Playa Mujeres Golf & Spa Resort wurde auf der Grundlage von 94 Hotelbewertungen mit 5,5 von 6,0 bewertet und hat eine Weiterempfehlungsrate von 93%. Direkt am wunderschönen, karibischen Sandstrand kommen Wasserratten voll auf ihre Kosten! Safety is now a concern for me .More, Dear sstanziola79,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. 56 helpful votes. It's not required, but the staff really earns it, and they are so appreciative. 04-mar-2020 - Explora el tablero "Weddings Dreams Playa Mujeres" de Adventure Photos, que 226 personas siguen en Pinterest. lovethesunPA. -An incident happened at a nearby Dreams on Riviera Maya a few months ago with the same outcome as reported by a TripAdvisor guest. Jennifer & Rafael @Mandala Beach . Football Night (seasonal) Rock-n-Roll Party; International Show; Karaoke Night; Mexican Fiesta ; Casino Night; Movie Night; Babysitting* Babysitting services are $10/hr for the … I was at the beach until 5 minutes before the shooting with my young son and i heard gunfire and i got my son to my wife and ran down to the beach to help. Dear Echst,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. We understand your concerns, at our Resort, we have security procedures and protocols include, but are not limited to: 1. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tracy & Draper – Now Jade. Lucia & Alberto @Xcaret & Barcelo Riviera Maya. Suzy & Miguel … I’d rather be at home and am pissed we spent thousands of dollars to be here. We were excited to go to a DJ on the beach one night, looking forward to an evening of dancing, but we arrived to find about 10 kids, a few parents, and us (in spite of it being spring break season).That con was far outweighed by the positives of this resort- we ate well, drank well, slept well, made memories, and felt fully recharged when we returned home. Jennifer & Colin – Dreams Tulum. If you made the mistake of only ordering one appetizer and one entree, you would have to endure another long wait before additional food arrived. Also preferred is a waste of money, we do Preferred everytime we go and this was the worst. The security at Secrets had the people contained. We requested additional security staff near the hotel's beach entrance and basically were laughed at. Guests of the resort can take advantage of complimentary greens fees at Playa Mujeres Golf Course. There were reports of parents diving on their kids to protect them from stray bullets. Service was subpar, even tipping service was still poor, so we stopped tipping. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. You’re not about to be the only person who hasn’t seen Playa Mujeres, so it’s high time you see it your way. 10 reviews. We ran with a group of about 6 other people through the dunes to take cover behind a wall of a beachfront room. First come, first serve -- at dinner, if you arrived at prime time (7-8pm), there was a long wait. Accommodation amenities include: One king-size bed or two queen beds with pillow menu • Furnished private balcony or terrace with pool, garden or sea views • Sitting … * If you want to eat at a hibachi table at Fusion, you must make a reservation in person the day of (first-come, first-served). What’s a vacation anyway if you can’t treat yourself? Dear cincyfam4,Thank you for your comment. 1 / 20 Knoxville, Tennessee. ; Its 5-star sporting and leisure activities are well-suited for families, couples, groups of friends, or business professionals looking for a Caribbean holiday in Mexico. Unique and spacious suite options include: Swim out pools on second floor balconies in the Preferred Club; Preferred Club two bedroom villas section with a lazy river; The … It was complete shock, disbelief and then terror. Style. Guests and operations were not affected.The safety of our guests is always our top priority. These luxurious suites were all designed with a modern and stylish touch, featuring a stunning wooden bed frame, along with indirect lighting to emphasize the beautiful contrast between the wood pieces and turquoise décor. Please contact us today for more info and how we can capture your most important memories through photography at Dreams Playa Mujeres. Dreams Playa Mujeres Golf & Spa Resort Features. This is our third trip to playa Mujeres and before this, it was one of our absolute favorite places. The property, located in a private gated community, is fenced and the resort perimeter is patrolled by security agents.3. We understand your concerns, security procedures and protocols include, but are not limited to: 1. * They don't include straws with the drinks (for environmental reasons), but if you ask for one, they will give it to you. Now i know Dreams cant control cigar salesman on the beach but the way it was handled was brutal. 1 year ago. Hotel would not acknowledge the shooting and brushed it off. * The staff is very dedicated to making sure travelers have a great time- everyone was friendly and helpful!I'd like to call out a few employees who especially stood out for us: Daniel (photographer) took gorgeous family photos for us- he was awesome! … No activity occurred on our property and none of the resort staff were involved in this incident. Kaylan & Nick – Dreams Tulum. In this room tour, we show you the luxury of a Preferred Club Master Suite Swim-Out Ocean View Room - 7224 - at Dreams Playa Mujeres Golf Resort & Spa. Dreams Playa Mujeres Golf & Spa Resort is set along a private stretch of beach only minutes away from downtown Cancun, but a world away in a serene gated community. Ginnie & Reaves – Mia Beach Club. Copied! Take a look at the new Dreams Playa Mujeres Golf and Spa Resort. Meghann & Eric – Secrets Akumal Elopement. The welcome cocktail party graciously-appointed accommodations set within the spectacular Playa Mujeres golf course and surrounded by the Caribbean Sea. The slides were really fun and the property is beautiful.-Upon arrival, we were able to upgrade to a preferred suite which we had not been able to book online. Joshua C, Social Media Coordinator & eConcierge at Dreams Playa Mujeres Golf & Spa Resort, responded to this review. I do feel sorry for some of the hard working employees in the bars and restaurants that were great such as Gabriela by the pool who we loved because this resort needs some change at the top..... Dear jmodaff52,We are aware of an incident that occurred on a public beach in proximity to our resort, which appears to have been an altercation between some local residents. We typically arrived at 6:15-6:30 and never once had to wait for a table. You’ll get a hotel close to Playa Mujeres for a steal. Kate & Dustin @Finest Playa Mujeres, Mexico. Hotel would not acknowledge the shooting and brushed it off. From a pin to an anchor, they can manage it all. Back to top. The beach Playa Mujeres on South Lanzarote, Canary Islands, Spain. Re: Crime/Shootings near Excellence Playa Mujeres? The resort has spent a lot of time training the staff to be friendly and helpful. When 4 gun shots via vendors were shooting at each other on the beach. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. Taxes and fees that are shown are estimates only. Safety is now a concern for me . As you explore the … My family of 5 were on the beach cabana’s apart of the Preferred club. Was a very traumatic experience and of course was encountered our second day of our 8 day trip. The main gate is always supervised by a security agent and resort access is actively monitored.4. Kids running free everywhere. We would like to apologize for haven't met your expectations, your observations have reached our Operations Committee and they are taking the corresponding measures to ensure that our service levels will improve. Resort areas, inclusive of the beach, are monitored by surveillance 24/7.2. We welcome thousands of travelers a year and have extensive security procedures and protocols in place to ensure they have a safe and memorable experience during their stay. Open menu button Primary nav NEWS … Our family of four (including a teenager and adult child) had a great time at Dreams in March 2018. No offer of anything for this crazy situation, and i brought people who were interested in joining and they will never go to a property owned by AM resorts ever again because of the way this was handled. The interior is a sleek and slick balanced with clean architectural lines. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Finest Playa Mujeres possesses a contemporary design which impresses you from the moment you enter the two-story lobby. * Family photos with Adventure Photos- I pre-scheduled this, and our pictures are gorgeous. Up to 6 people. They have a talented and efficient team of devoted group event planners who can all the logistic details of your event. 6 reviews. We had some great days at the pool and the beach until the shooting on the beach on Monday the 26th. The food was fantastic. Part 1 is about the lobby, pools, and beach areas. 0 Like! We arrived with 3 other couples and their children hoping for a great week. 9. The hotel’s style is modern and minimalist with a heavy emphasis on straight lines. No one was hurt, no cops or increased security seen. All security agents are trained in emergency protocols and procedures, as well as physical safety techniques.Sincerely,Joshua CamposSocial Media Coordinator & eConcierge. My next email is going to be to Unlimited Vacation Club with my attorney to try and get my money back because of the way these resorts are run. A local was killed at the ERM incident. 94 geprüfte Hotelbewertungen zu Dreams Playa Mujeres Golf & Spa Resort in Punta Sam vergleichen und beim Testsieger HolidayCheck mit Tiefpreisgarantie Ihre Punta Sam Reise buchen. Photo shoot, 2 hours: starting at 490 USD for up 5... Was complete shock, disbelief and then terror the ceremony and the resort staff were involved in incident! … Lauren & … finest Playa Mujeres Golf course and surrounded by the pools enjoy. And we all enjoyed ourselves auf Platz 9 von 14 Hotels in Playa Mujeres, see the galleries.! Everytime we go and this was the bride ’ s Preferred luxury hotel vendors for destination and... 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